SMS Terms & Conditions

Last Updated:

These SMS Terms & Conditions govern the text messaging program operated by French Florist Southeast, LLC, doing business as French Florist and FF Southeast ("we," "our," or "us"). By opting in to receive text messages from us, you agree to these terms. Please also review our Privacy Policy, which explains how we handle your personal information.

1. Program Description

When you opt in to the French Florist text messaging program, you may receive recurring automated text messages (SMS and MMS) from us at the mobile number you provided. The types of messages we send include:

• Order updates – confirmations, delivery notifications, and other information about orders you have placed.
• Marketing and promotions – seasonal offers, holiday reminders, new products, and special events.
• Feedback requests – invitations to share your experience with us.
• Customer support – responses to your questions and other general customer communication.

2. How to Opt In

You can join the program by:

• Entering your mobile number and checking the SMS consent box on our website or at checkout, or
• Sending a text message to our business number to start a conversation with us.

When you opt in, you will receive a confirmation message. Consent to receive text messages is not a condition of purchasing any goods or services from us.

3. Message Frequency

Message frequency varies based on your interaction with us. Marketing messages are limited to up to 4 messages per month. You may receive additional transactional messages, such as order and delivery updates, in connection with orders you place.

4. Message and Data Rates

Message and data rates may apply. Charges are billed by your mobile carrier according to your wireless plan. Please contact your carrier for details about your plan.

5. How to Opt Out

You may cancel the SMS program at any time. Reply STOP to any message you receive from us. After you send STOP, we will send you one final message confirming that you have been unsubscribed, and you will receive no further text messages from us. To rejoin, reply START or opt in again through our website.

You may also opt out by emailing info@ffsoutheast.com or calling (864) 737-1644.

6. How to Get Help

For assistance with the program, reply HELP to any message from us, call (864) 737-1644, or email info@ffsoutheast.com.

7. Supported Carriers

The program is available on most major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your carrier and may not be available in all areas.

8. Your Privacy

We respect your privacy. We will not sell, rent, or share your mobile number or SMS opt-in data with third parties for their marketing purposes. Your information is used only to operate this program and as described in our Privacy Policy.

9. Eligibility and Your Responsibilities

• You must be 18 years of age or older to participate in the program.
• You confirm that you are the account holder or have the account holder's permission for the mobile number you provide.
• If you change or deactivate your mobile number, you agree to notify us or opt out so we do not message a number you no longer control.

10. Changes to These Terms

We may update these SMS Terms & Conditions from time to time. When we do, we will revise the "Last Updated" date above. Your continued participation in the program after any changes constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions about these terms or our text messaging program, please contact us:

© FF Southeast. All rights reserved.